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Customer
care for veterinary clinics
This
course is delivered at your clinic and covers the value of customer care in a veterinary clinic
in developing satisfied customers, and creating a more productive
and profitable business.
Who
should attend
All members of staff involved directly with customers
at all levels of the clinic.
What
they will learn
1. The benefits of a customer care oriented clinic, to both customers
and staff.
2. How to communicate effectively with customers.
3. How to be more assertive in daily dealings with staff and customers.
4. Specific and practical methods of improving customer care in
your clinic.
Course
content
1. Where does customer care start and end?
2. Communication skills in customer care.
3. Dealing with difficult situations.
4. Customer care tactics in different areas of the clinic.
5. Customer care and the marketing of the clinic.
Fees
Fees
vary according to the length of the workshop and are for up to 15
attendees:
Lunchtime
or breakfast briefing (two hours) £300 plus VAT.
Half
day workshop £500 plus VAT.
Full
day workshop £1000 plus VAT.
Booking
Please contact us to book a course or for more information, call
Fiona Stuart-Wilson on 020 8255 2070 or contact her by email. |
