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Veterinary Clinics





Customer care for veterinary clinics

This course is delivered at your clinic and covers the value of customer care in a veterinary clinic in developing satisfied customers, and creating a more productive and profitable business.

Who should attend
All members of staff involved directly with customers at all levels of the clinic.

What they will learn
1. The benefits of a customer care oriented clinic, to both customers and staff.
2. How to communicate effectively with customers.

3. How to be more assertive in daily dealings with staff and customers.
4. Specific and practical methods of improving customer care in your clinic.

Course content
1. Where does customer care start and end?
2. Communication skills in customer care.
3. Dealing with difficult situations.
4. Customer care tactics in different areas of the clinic.
5. Customer care and the marketing of the clinic.

Fees vary according to the length of the workshop and are for up to 15 attendees:

Lunchtime or breakfast briefing (two hours) £300 plus VAT.
Half day workshop £500 plus VAT.
Full day workshop £1000 plus VAT.

Please contact us to book a course or for more information, call Fiona Stuart-Wilson on 020 8255 2070 or contact her by email.

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Training courses for the veterinary team

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