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Testimonials from clients

 

 

 

Here are testimonials from clients that have attended UMD Professional's business training workshops and management qualification courses:

ILM Level 7 Diploma in Executive Management courses

"Highly recommended. The assignments forced me to look into my organisation in more detail and the different approaches available. Anyone wanting to develop and manage a practice should have this knowledge to enable them."
Hitesh Batavia, Ravenscourt Dental Practice, London
ILM Level 7 Diploma in Executive Management workshop programme

"I have learnt an incredible amount and now feel confident to manage my practice. I am managing my staff better. Measuring more in business, measuring the effects of change. It has taken me from micromanaging to being more strategic. The feedback on my work from my tutor was extremely useful and helpful. Great course and I am glad that I have done it."
Pratik Patel, Hanworth, Middlesex
ILM Level 7 Diploma in Executive Management workshop programme

"I can't praise this programme highly enough. It has had a huge impact on both my business and clinical management. Better planning, budgeting, change management and human resource management. Better risk management, leadership and strategic thinking. The feedback from my tutor was very knowledgeable and always showed wise judgement. This course has transformed my thinking for the better. The best course I have ever been to. Thank you so much."
Dr Hayder Al-Hariri, Toothism Dental Clinic, Isleworth, Middlesex
ILM Level 7 Diploma in Executive Management workshop programme

"This programme was very worthwhile as it allowed me to see the practice through a more critical and informed perspective. It also allowed to me to further understand strategic planning, change processes and finances. Course documents were very useful and suggestions provided during workshops were very good. I found the webinars extremely useful as they were recorded and one was then able to access at one’s leisure for better understanding. The feedback on my work from my tutor was very useful indeed!"
Olivia Delahaye, Central Dental Care, Harrow, Middlesex
ILM Level 7 Diploma in Executive Management workshop programme

"The programme has been extremely worthwhile as it has allowed me to make changes in my business which have been beneficial."
Dr Noor Sacoor, Acton, London
ILM Level 7 Diploma in Executive Management workshop programme

"The programme has enhanced my knowledge and skill set as a manager. I learned something from all of the modules and have made lots of changes in the way I manage as a result of the course. The course documents and feedback from my tutor were very useful."
Yvonne Martin, Witney Brace Place, Witney, Oxfordshire
ILM Level 7 Diploma in Executive Management workshop programme

"This is a very useful course to undertake for any practice owner and management team. I will be recommending it to other principals."
Jayendra Patel, Smile House Dental Practice, Sutton, Surrey
ILM Level 7 Diploma in Leadership and Management workshop programme

"The programme has most definitely been worthwhile. It has completely changed my outlook on how I manage my business and also myself in terms of my leadership and management behaviour. All of the modules I found to be both challenging and interesting. Perhaps I might highlight the modules on decision-making, financial management and change management as being the most useful. The modules on decision-making and change management introduced me to a range of models and concepts which I now adopt in my management practice and which have greatly improved my personal performance to the benefit of my practice. The most important thing I have learned from undertaking the diploma is that the future success of my practice is most likely to be secured by investing in and developing the people who work in it. I find myself thinking a great deal more strategically than I did previously. I now understand the concept of having a goal which is well-aligned with my practice values and vision, a strategy to achieve the goal and tactics to achieve the strategy. As a result of my improved thinking I have noticed an improvement in the outcomes of my decisions for both my practice and myself. The successful completion of the ILM level 7 Diploma represents a great achievement for me as I found it challenging and difficult at times. However thanks to the support given to me by the whole team at UMD, particularly my tutor, I managed to obtain the qualification and the knowledge I have gained has been of immense benefit to myself and my practice. I would encourage anyone in my position as a practice leader to undertake the Diploma."
Brian Robertson, John G Plummer and Associates, Norwich
ILM Level 7 Diploma in Strategic Leadership and Executive Management, CODE Dental Leaders Course

"I would highly recommend this course to any dental practice owner willing to improve their knowledge and skills in business. I wish I knew ten years ago what I have learnt throughout the last 18 months. Thank you."
A G-C, Horncastle, Lincolnshire
ILM Level 7 Diploma in Executive Management workshop programme

"I have developed myself tremendously over the past year. My added knowledge has made me feel more confident in management and CQC inspections. I am a lot more open-minded and feel confident to challenge things which maybe a year ago I would not have. I feel my knowledge has allowed me to make better decisions. The feedback from my tutor was very detailed and informative, very clear and to the point, excellent. I initially started the course for the certificate to satisfy CQC. I feel I have learned and developed myself significantly through the course and thank you for this. I am really glad I did it. Thanks again!"
Khushvinder Singh Bola, Blagreaves Dental Practice, Derby
ILM Level 7 Diploma in Executive Management course

"The course has been definitely worthwhile. It has given me more confidence in making decisions and delegating. It has helped in making me adopt different leadership styles and tailor them according to the situation. It has helped me in thinking outside the box especially with marketing and how to gain competitive advantage. Fiona has been a brilliant tutor and all her feedback has helped me in not only competing my assignments but also in understanding how to be a good manager."
Bilkis Hussain, Smile Dental Practitioners, Leicester
ILM Level 7 Diploma in Executive Management course

"The programme has taught me new ways of thinking and how to improve the structure of the business, planning and development. As a manager I have improved the business structure and communication with my team. I place greater emphasis on staff development, roles and responsibilities and delegating. The course documents and videos were very useful and Fiona's webinars very helpful for the assignments. My tutor's feedback on my work was also very useful."
Dillon Chan, Hamilton Dental Care & Care Medical Limited, London
ILM Level 7 Diploma in Executive Management workshop course

"Do I feel the workshops have been worthwhile? Yes, without a doubt! Fiona Stuart-Wilson has made me think laterally, given me confidence, enabled my grey cells to think with more process rather than sporadically and I could go on and on... I can't recommend this course enough."
Sana Movahedi, The White House Dental Practice, Southall, Middlesex
ILM Level 7 Diploma in Executive Management workshop course

"The workshops have been extremely useful to my practice and the growth curve for me has been way more than I expected. The common sense approach to a lot of the issues has been an eye opener... as a result of attending the course we now have improved staff relations, better future planning, better response to external threats; and I am more focused in terms of understanding my role, communicating my purpose to my team and encouraging them to share and support the goals. The workshop facilitators were excellent, approachable, informed and informative. I really enjoyed the manner in which the workshops were presented."
Dr Philly Malatsi, Morrab Road Surgery, Penzance
ILM Level 7 Diploma in Executive Management workshop course

"Thank you for all your support over the last 2 years. Everything Joanne and I have learnt as been beneficial to the practice. The ILM Learner of the Year Award was not just a recognition of Joanne's hard work, but also yours as a tutor."
Baljinder Dhesi, Meltham Dental Care, Huddersfield
ILM Level 7 Diploma in Executive Management workshop course

"The course was so interesting and mind and horizon broadening and truly worthwhile. I have recommended it to a lot of people."
K Patel, Dene Lodge Dental Practice, Guildford, Surrey
ILM Level 7 Diploma in Executive Management workshop course

"We are making things happen instead of procrastinating and for the first time in many years there is an air of excitement within the practice. The management tools were useful and I personally left feeling positive about building on what I had learned and the task ahead of managing change within the practice. The course may have come to an end but for me I feel it is only the beginning of putting my learning into practice."
K. Hunt
ILM Level 7 Diploma in Executive Management workshop course

"I can highly recommend the Level 7 Diploma in Executive Leadership and Management - does what it says on the tin, leading to MInstLM and also 30 credits on the FFGDP career pathway. Did mine with UMD Professional over about 18 months - a very very useful and practical course entirely centred on dentistry in particular."
Carl Taylor
ILM Level 7 Diploma in Executive Management workshop course

ILM Level 5 Diploma in Leadership and Management courses

"It is a great programme and very worthwhile. The most useful modules were Management Communications and Recruitment and Selection as they were very informative and helped me with some of the situations I was experiencing at my new role in my new practice at the time. The course documents were extremely useful, especially the videos as hearing something explained can be very different to reading it. My tutor Barbara was just great."
Stephanie Doyle, Bancroft Dentistry, Hitchin, Hertfordshire
ILM Level 5 Diploma in Leadership and Management distance learning programme

"It has been a very comprehensive and worthwhile programme that will enable me to enhance my skills and knowledge in this field and aid my future in veterinary practice management. All the modules were extremely useful and valuable. My tutor has been absolutely wonderful, honest, truthful and very fair. The feedback has always been positive and constructive. Superb course, I thoroughly enjoyed it and gained immense knowledge and confidence."
Hannah Dale, Walpole & Bingham, Wolverhampton
ILM Level 5 Diploma in Leadership and Management distance learning programme

"I found this course to be of great value. It has opened my eyes to the wide and varying roles a manager plays in the running and development of the practice. I found the Management Communications, Finance, Dealing with People Problems and Customer Feedback and Managing Quality very useful. The feedback from my tutor was fantastic. Roger picked up on my learning style quickly and always explained things to me in a clear and concise manner. I really valued his help. I found the course challenging but extremely useful and relevant to my new role. UMD have provided all the materials and support I needed. Any questions I had were dealt with very quickly."
Ruth Daisley Martin, Dunshaughlin Dental Centre, Co Meath
ILM Level 5 Diploma in Leadership and Management distance learner programme

"The programme was absolutely worthwhile. It was a way of looking at things that I had not considered previously. There is so much training out there for dental nurses and clinicians, but not much for the managers. I found parts of every module useful. The finance module I really enjoyed and it changed the way I look at things at the practice. The time management and communication areas were useful also. Some of the changes I have made as a result of the course: I have instigated client questionnaires, I have set budgets and financial KPI’s and I have included stress management training as part of our annual training here. My tutor was great and helped me when I went wrong and helped me get it right for future assignments. Thank you, it's been great and I am excited to study further."
Emmy-Lee Dungey, Graham Gardner Orthodontics, Winchester
ILM Level 5 Diploma in Leadership and Management distance learner programme

"I found the programme very worthwhile. The feedback from my tutor was very useful and she was always happy to help. I enjoyed the course and would recommend it to others."
Clare Watkins, Practice Manager, Charlton Road Dental, Keynsham, Bristol
ILM Level 5 Diploma in Leadership and Management distance learner programme

"My knowledge and confidence has really grown due to this course. My tutor Barbara Teague was fantastic. The modules were all relevant to my role and every module taught me something new. An excellent course - I will recommend to others!"
Jannine Harvey, Shrubbery Dental Practice, Worcester
ILM Level 5 Diploma in Leadership and Management distance learner programme

"I feel I have gained more knowledge on how to be an effective leader within my organisation. All the modules were useful and gave practical information to undergo daily tasks. I have been able to improve my communication skills within the organisation. I understand the importance of listening to the concerns and suggestions of staff. I am now more involved in the finance management of the organisation. I am now more confident in my ability to recognise the need for change and implement solutions that improve the organisation. My tutor's feedback was very useful and he provided clear information on how to improve the assignments and was very understanding and supportive."
L.H., Willesden, London
ILM Level 5 Diploma in Leadership and Management distance learner programme

"The programme has been very much worthwhile. It has made me think in a more business minded way. I now always look at different options as a way of working towards goals. I found all of the modules useful. The evening and Saturday workshops allowed me to meet different people and see what ideas they also had while learning new things. My tutor, Gwyn Thomas, has been fantastic throughout the course. He has helped me understand what was required and more importantly why it was. I would recommend anyone taking this course to ask for Gwyn as tutor."
Ben Cressey, Atkinson Bevan Chambers, 2 Harcourt Buildings, London
ILM Level 5 Diploma in Leadership and Management workshop programme for Barristers' Clerks

"I have found this programme worthwhile. The course documents and videos were very easy to access and very informative. The workshops were enjoyable and informative. My tutor, Gwyn, gave me good advice and very useful feedback. Thank you."
Dan Wheeler, Serle Court, Lincolns Inn, London
ILM Level 5 Diploma in Leadership and Management workshop programme for Barristers' Clerks

"I am extremely glad that I did the course. I have learnt various skills and techniques that have and will assist me with dealing with staff and barristers in Chambers. The course documents were very useful and the videos extremely valuable. I enjoyed the workshops. The tuition from my tutor Gwyn Thomas was invaluable."
Donna Parham, Blackfriars Chambers, London
ILM Level 5 Diploma in Leadership and Management workshop programme for Barristers' Clerks

"I certainly learnt a lot from this course. I have set up development plans for members of my team. I have also stepped back and reviewed my management methods and how they can and should be changed in light of the models I have seen. My tutor was extremely helpful. The majority of feedback received was received by way of telephone and Gwyn was always helpful when it came to discussing methods and direction. The Saturday workshops were helpful and a good way to share knowledge and experience with other groups. I would be very keen to push forward and take this onto a degree if possible."
Fraser Geddes, Wilberforce Chambers, London
ILM Level 5 Diploma in Leadership and Management workshop programme for Barristers' Clerks

"I feel I have learnt valuable skills when it comes to making decisions as a middle manager. The feedback on my work from my tutor was very useful and I am grateful for the support received."
Channan Harkin, Obex Dental
ILM Level 5 Diploma in Leadership and Management workshop programme

"I am able to observe internal and external factors better to judge how they may affect the day to day running of the practice. I have made changes to the way I communicate with my staff. I feel I can recognise stress and conflict better. I feel I am better equipped to lead a team. Thank you to the tutors who held the workshops and to my tutor Sandy for his help with the assignments!"
Christina Crew, Obex Dental, Hitchin, Hertfordshire
ILM Level 5 Diploma in Leadership and Management workshop programme

"The knowledge and experience that I have gained will undoubtedly help me in progressing my career. The course documents have been of great value to me. I have kept them all as I would like to be able to refer to them in the future should the need arise. The help and advice of my tutor, Gwyn Thomas, has been amazing and I couldn’t have completed the course without his assistance and guidance. I will continue to recommend people to undertake the course. For me it has been both useful and enlightening. I would also like to take this opportunity to thank everyone at ILM/UMD for their hard work which helped me complete the course. Thank you."
James Mitchell, Fourteen, London
ILM Level 5 Diploma in Leadership and Management course for Barristers' Clerks

"I found all the modules useful. As a distance learner, I found the course videos extremely useful in providing me with a clear vision of what needs to be covered in my written assignments."
Marta Dybowksa, Elgin Dental Care, London
ILM Level 5 Diploma in Leadership and Management distance learner programme

"An excellent course. I am very proud of myself in achieving this level of qualification and have already implemented many changes throughout the last 13 months. My principal and staff are very happy with the changes as they have benefited us all. Thank you to Alison my tutor who was very helpful and considerate of my learning style."
Wendy Richards, Larkham House Dental Practice, Plymouth
ILM Level 5 Diploma in Leadership and Management distance learner programme

"The programme has been very beneficial. I feel more confident in my role. I have implemented and changed some working practices as a result of the course. I am more aware of external resources that are available to me rather than just relying on my previous experience. I have the knowledge and confidence of using tools like PESTLE and SWOT to help my decision making. The course documents and videos were very useful, especially the videos with Fiona and Mike giving pointers on completing the assignments and what criteria the assessors would be looking for. My tutor Gwyn was great and very supportive. Emails were answered straightaway and tutorials were easy to schedule in. Feedback was informative and supportive."
Sallie Rhodes, Queen Street Dental Practice, Wakefield
ILM Level 5 Diploma in Leadership and Management distance learner programme

"The programme has been extremely beneficial. All the modules had useful insights. I have implemented actions that that have risen due to the course content, helping me to become a more complete manager. The course documents were very informative and helped me to complete the assignments. My tutor gave me informative and constructive feedback, which I found to be a great assistance."
Sarah Jackson, Amesbury Dental Care, Wiltshire
ILM Level 5 Diploma in Leadership and Management distance learner programme

"All the modules were useful to me. I have totally changed our hiring process and how we handle HR. We have implemented new strategies in various areas such as setting budgets, stress and conflict management, conducting performance GAP analysis, implementing good PDP for staff. We now use GANTT charts to help us monitor change and progress. I now plan things better using SWOT and PESTLE analysis when it is possible to do so. My tutor was great, supportive and helpful."
Sophie Gaynor, Manor Dental, Sale
ILM Level 5 Diploma in Leadership and Management workshop programme

"I feel that my confidence has improved and I manage my role more efficiently. The finance module was most useful because I have gained more knowledge in this area and I can help support the principal to increase profit to the practice. The feedback from my tutor was extremely helpful."
Gemma Ridgway, Rugeley, Staffordshire
ILM Level 5 Diploma in Leadership and Management distance learner programme

"Has the programme been worthwhile? Absolutely. The course documents and videos were all easily accessible and informative with key information relating to all modules. The feedback from my tutor was extremely helpful to ensure that I was on the right track to meet the specific criteria. Overall a great learning experience which I would highly recommend to anyone looking at developing or furthering their managerial career."
Steve Burnett, Zen Clinic, Colchester, Essex
ILM Level 5 Diploma in Leadership and Management workshop programme

"The course provided relevant information, guidance, and some tools to develop my managerial abilities and improve management of my dental practice. I feel more aware of my role as manager. I now think that there are resources available to manage the wide range of responsibilities I have as a manager, whereas before I was working mostly off my previous experience and common sense. I am also quite clear about what effective and efficient mean in practice performance. The course documents were suitable as an introduction to the modules. I found the videos a good starting point for the assignments."
Maha Jahangir, Church Street Dental Practice, Wigan
ILM Level 5 Diploma in Leadership and Management workshop programme

"I feel my management knowledge has improved and I am extremely pleased to have achieved my qualification in leadership and management. I feel that the programme has changed the way in which I think about things. Helping me to assess situations, being clear on the result/outcome I want to achieve. The course has helped me to think about the different ways I handle situations and to communicate effectively to help me successfully reach my goals. The course documents and videos were very useful, guiding me in the right direction towards meeting assignment criteria. My tutor Mike Grace was fantastic and his feedback was extremely useful."
Emma Edwards, Weston-Super-Mare, North Somerset
ILM Level 5 Diploma in Management distance learning programme

"I found all the modules helpful and useful as they covered every aspect of my practice management, the most useful were Finance and Managing Teams. Now I have completed the course I am aware that I stand back more and think about problems from different perspectives. The documents and videos have been extremely useful. The feedback from my tutor has been prompt and very helpful."
Philippa Caswell, Bristol
ILM Level 5 Diploma in Management distance learning programme

"The programme was very worthwhile. I have become a lot more confident in my decision making. I have put into place a new appraisal system and application forms for staff recruitment. I have also used the change management tools. The documentation was useful especially the videos. The tutor feedback and comments were very valuable. I was very fortunate to have Alison Lewis as a tutor who was very informed and articulate. She made constructive comments and also provided support when difficulties arose."
Gillian Farmer, Devonshire Park Dental Centre, Tranmere, Wirral
ILM Level 5 Diploma in Leadership and Management workshop programme

"I have learned a great amount over the past year and believe the practice is already benefiting from changes in my behaviour and processes. The modules on management communication and understanding the management role were very beneficial to me. They helped me to understand the need for effective communication and how to achieve this. My relationship with staff has improved significantly as a result. I created a robust recruitment policy and procedure to follow in future. I check all our policies and procedures against possible discrimination. The appraisal process has become more constructive and effective. I have a greater confidence in dealing with underperformance. Critical thinking has become a natural process for me. I also have a much more open-minded approach and tend to consider all opinions before making a decision. Now when I watch the News in the morning, I automatically think “how might this affect the business?”. The PESTLE analysis thought process has been firmly embedded in my mind by the end of the course. I have learned a great deal, and found the whole system of workshops and support materials to be well organised and straightforward. The course had provided a firm basis for me to expand upon over the coming years. I have enjoyed learning in this way and recommend UMD to others."
AP, Stockport, Cheshire
ILM Level 5 Diploma in Leadership and Management workshop course

"The programme was extremely useful. I feel I am now a much better manager. I am now involved on the finance side of the business as I have gained excellent experience. Thank you so much for your help and support throughout my course."
Julie Lewis, Church Lane Dental Practice, Warrington, Cheshire
ILM Level 5 Diploma in Leadership and Management workshop course

"The programme has most definitely been worthwhile! I have learnt so much about the role of a manager and have picked up some invaluable life lessons along the way. The modules about conflict, stress in the work place, recruitment & selection and communication were the most useful. These are areas where I have struggled in the past and we were given so many useful tips and ideas. I am implementing better appraisal systems and have learnt to communicate more effectively. I also plan to improve our marketing strategies. I am more considerate of the needs of the team, to be praised, appraised, listened to and supported more with regards to workplace stress.
The support and feedback of my tutor, Alison Lewis, are what kept me motivated and confident that I could do it! Thank you also to Roger Lilley for such informative and interesting workshops."

Samantha Bokhorst, Harley House Dental Practice, Boreham Wood, Hertfordshire
ILM Level 5 Diploma in Leadership and Management workshop course

"The programme was very useful and I will use the skills I have learned. It has helped me be more confident and more organised. It has also helped me with my people skills and how to approach situations differently. It has helped me with my recruitment process and how to use the change management cycle. The feedback on my work from my tutor was very helpful."
Pamela Small, Cove Dental Care, Aberdeen, Scotland
ILM Level 5 Diploma in Leadership and Management distance learner programme

"The programme has helped me learn new skills and improve on the skills I have. It has helped with my recruitment immensely and has made me more organised. It has also helped with my people management and change management. The feedback on my work from my tutor was very useful and extremely thorough."
Stephanie Taylor, Dental Care Fife, Fife, Scotland
ILM Level 5 Diploma in Leadership and Management distance learner programme

"I have gained a good foundation on which I hope to build a successful career in management. I feel I am more organised in the way I prepare for each day and more aware of the financial implications of management. I spend more time building interpersonal relationships with other team members and found that this has helped me identify potential issues at an early stage as all my colleagues feel happy to talk openly to me. I am more aware of the factors that can effect a decision which helps me be more impartial during the process; and is more likely to lead to the desired outcome being achieved and not just the outcome I hope for based on my own feelings. I have been very lucky to have had a great tutor who has supported me through the course over the last year. I have thoroughly enjoyed completing the ILM Level 5 Diploma in Leadership and Management and I feel that I have greatly benefitted from it both on a professional and personal basis."
Helen Clark, DentalCare@Nailsea, Bristol
ILM Level 5 Diploma in Leadership and Management distance learning programme

"The programme was definitely worthwhile. I think every module was useful, the most useful modules for me were dealing with conflicts at work, finance and recruitment. The course has opened my eyes to some areas which I had never thought about before. The feedback on my work from my tutor was very helpful to me."
Katarzyna Graczyk, Church End Dental Clinic, London
ILM Level 5 Diploma in Leadership and Management workshop programme

"I feel much more confident as a manager. All the modules were useful and I have gained a better understanding of my role in the practice. I found the course documents and workshops very useful. My tutor, Sandy, was extremely helpful."
Monika Mosquera, Aylestone House Dental Practice, Leicester
ILM Level 5 Diploma in Leadership and Management workshop course

"The programme has been definitely worthwhile. Although I had a good understanding of dental practice management it has made me look at and evaluate the way in which I currently do things and how I could improve on these. The feedback from my tutor was very useful. The occasions when I asked for help with assignments she was very quick and gave thorough and helpful feedback."
Sarah Merrifield, Pure Dental Care, Totnes, Devon
ILM Level 5 Diploma in Leadership and Management

"I found all of the modules beneficial as they covered the most important areas useful to my role. The most useful were 'The Role of the Manager' as it helped me to see my role from a different perspective and 'Understanding the Organisational Environment' as this allowed me to to look at the bigger picture and understand the environment my business is in and what and how it is influenced. The videos greatly helped me in understanding the requirements of the assignments. The other materials were very practical to make sure that I understand the subject. They also can be used at work. I think that all the workshops were interesting and enjoyable. Assignments were very challenging but practical so everything covered could be used at day to day work. That is why I recommended it to my colleagues who have just started this course."
Justyna Zak, Obex Dental, Luton, Bedfordshire
ILM Level 5 Diploma in Leadership and Management

"The programme has definitely made me think more about the bigger picture and self-reflect. Going through all the different policies and being CQC compliant was very helpful to me as I do not come from a clinical background. I have learnt to delegate tasks more to others and that communication is very important within a team. I found the course documents very useful especially the videos. I made the most of my tutorial time and my tutor was very accommodating. I have recommended this course to my work colleagues."
Laura Hart
ILM Level 5 Diploma in Leadership and Management

"It has been a very well run course. All the modules were relevant and I always learnt something new. The course documents and videos were a great help and very informative. The feedback on my work from my tutor was very useful and always to the point. The evening workshops were very good and well managed. Thank you to all the team for the support over the last two years."
H.B., Bedford Row Chambers, London
ILM Level 5 Diploma in Leadership and Management course for Barristers' Clerks

"The workshops were useful not only as the subject matter was interesting but also because the sessions were a great way of networking with my peers. 'Equality and Diversity' and 'Finance' were the most useful because they both came at a time when the two subjects were extremely relevant to my role in chambers. We now undertake structured appraisals and practice meetings in chambers and have set up a Business Development Team. Throughout the course the feedback on my work from my tutor was excellent and Fiona has been extremely helpful. Thank you."
Richard Sheehan, Ely Place Chambers, London
ILM Level 5 Diploma in Leadership and Management course for Barristers' Clerks

"I have learned things many things that assist me with my current role, but also things regarding management that will assist me further in any career if it is away from my current role. I have certainly implemented changes within my management style whilst this course has been on going which is one of the courses real strengths - you learn as you go along. The course and the reading materials have made me look at things from different prospectives and in different situations to help me form the right conclusion in the end for whatever problem I am faced with. The feedback from the tutors was invaluable. They offered guidance on particular areas that I was struggling to grasp the point of and if it wasn’t for their assistance, I wouldn’t have made it through the course. Thank you."
Ben Heaviside, 2 Hare Court, Chambers of Jonathan Laidlaw QC
ILM Level 5 Diploma in Leadership and Management course for Barristers' Clerks

"The course has been incredibly beneficial on many levels. The innovation report was particularly helpful and made me analyse where chambers could be heading and what opportunities we can capitalise on. The course documents and videos have been first class and very useful. I could not have completed the course without my tutor, Fiona Stuart-Wilson - she has been an inspiration and a massive help. It’s been a first class experience throughout."
Paul Martenstyn, Fountain Court Chambers, London
ILM Level 5 Diploma in Leadership and Management course for Barristers' Clerks

"The course has enabled me to take a more measured approach to my decisions and has given me the ability to look at and consider alternative options before reaching a final conclusion. It has enabled me to consider and implement different approaches to problems and issues and how I manage people differently. The documents provided and the online videos were very helpful particularly when working on assignments as I was able to pause, rewind and consider the information being provided. The evening workshops were very beneficial to enable me to understand the specific modules we were working on. They were relevant and to the point and enabled us to discuss openly with the presenter any issues we did not understand. The Saturday workshops were very helpful, I particularly enjoyed the practical exercises. A hugely enjoyable course with great benefits. A special thanks to Fiona for her assistance throughout."
Jean-Pierre Schulz, Senior Clerk, Stone Chambers, London
ILM Level 5 Diploma in Leadership and Management course for Barristers' Clerks

"I have found the course and its content very useful and feel that it has helped me progress my knowledge base and skillset. It has assisted me with the management of my team, and the course has made me more open minded to change and bringing about change than I was in the past. The input from my tutor was very helpful in getting me through the assignments and in terms of helping me to align my thinking. Overall I found the programme very helpful and interesting and I am very pleased to have successfully completed the course."
Paul Eeles, 7 Bedford Row, London
ILM Level 5 Diploma in Leadership and Management course for Barristers' Clerks

"The programme has made my thinking more strategic and I am considering many other factors than I did prior to the course. The documents were very easy to read and useful during an assignment. The webinars were also good and being able to catch up with a recorded version helped me a great deal. The feedback on my work was excellent. My tutor was very responsive and encouraging. The course has most definitely been worthwhile."
Tony Atkins, Pump Court Chambers, London
ILM Level 5 Diploma in Leadership and Management course for Barristers' Clerks

"I found the Recruitment and Selection module most useful as it enabled me to improve my skills and to employ two excellent members of staff. My communication techniques have improved, I provide feedback more readily. I am becoming more assertive and better organised and I delegate more tasks to others. My ability to understand financial planning has improved. The discussions I had with my tutor were very helpful and the feedback she provided enabled me to improve the way I work."
Victoria Clarke, Arnold Dental Centre, Nottingham
Level 5 Diploma in Leadership and Management workshop course

"I feel that I have learnt skills which are essential for my progression in my role as practice manager. I found the financial module of greatest use as I have learnt and reinforced what I already knew about the tools and systems that need to be in place for the successful running of the practice. I have made many changes from the regularity of team meetings, appraisals etc to the financial record keeping. Also my attitude and outlook has changed thus altering how I manage the practice. I started this course because it was something that I had to do but I can honestly say that the course has taught me more that I anticipated and I feel that I have gained and developed so much from doing it."
E. Jones, Whitchurch, Shropshire
ILM Level 5 Diploma in Leadership and Management distance learning course

"I have learnt so much as a result of my course. My feedback from my tutor was fundamental to my learning and my success. The course has made me more determined to lead my team as well as I possibly can, so by us all working together planning, thinking things through and listening to each other, our goals will become easily achievable."
Catharine Mather, Greenhead Dental Practice, Huddersfield
ILM Level 5 Diploma in Leadership and Management course

"I have learnt a vast amount of information due to completing the programme. All of the modules were useful as they were all relevant to the daily running of the dental practice. The course has helped me understand people better in the working environment and manage them appropriately. The feedback from my tutor on my work was extremely useful."
Claire Harris, Milne, Spencer and Harris Dental Practice, Wakefield, West Yorkshire
ILM Level 5 Diploma in Leadership and Management course

"I have learnt so much and grown in confidence and self-belief. I now see my workplace from a business perspective and am much more business orientated. It has broadened my knowledge, especially the importance of managing finances and the team to run a successful business. I found the feedback from my tutor very useful and constructive. He was very supportive and helpful throughout the course."
Elizabeth Booth, Park Dental Care, Loughborough
ILM Level 5 Diploma in Leadership and Management workshop course

"This course has given me confidence and inspired me to aim higher in life and my career."
Sorika Nicolson, The Talbot Clinic, Bath
ILM Level 5 Diploma in Leadership and Management course

"The course has been very worthwhile, not only to get certified in what I do but to also understand the technicality of what I do. I would like to think that I am more aware of what I am doing and how I do things now. Thinking things through and planning more rather than just working off intuition or going with the flow. I am more logical and business minded in my approach now."
Jemma Lewis, Dental Health Stop, Oxley
ILM Level 5 Diploma in Leadership and Management workshop course

"I have improved my planning skills and become more proactive. The most useful module was Management Communication as it taught me to understand the importance of effective communication. I found the course documents and videos and feedback on my work from my tutor very useful."
Iva Delcheva Todorova-Nikolova MRCVS, Oxford
ILM Level 5 Diploma in Leadership and Management distance learning course

"The programme has been very worthwhile - it has increased my knowledge but more importantly boosted my confidence. I have used what I have learnt to manage the practice much more efficiently. The course has made me much more committed to the success of the practice. I am always considering new strategies to make the practice stand above the competition. The feedback from my tutor was very useful as he made me consider points which I may not have done by myself. I would recommend this course to any practice manager who would like to increase their knowledge and increase their efficiency and effectiveness."
Donna I'Anson, Taylored Dental Care, Bradford
ILM Level 5 Diploma in Leadership and Management course

"This course has been very worthwhile. I feel that I have learnt a lot from it and it has given me a greater understanding of my job role. My tutor was a great help and provided me with indepth comments which allowed me to focus my assignments to the relevant criteria when needed."
Kristy Miller, Langley Dental Group Limited, Manchester
ILM Level 5 Diploma in Leadership and Management course

"The programme has been definitely worthwhile as I have learnt how to manage the practice better. My tutor was fantastic! I highly recommend this course to other managers as I have learnt so much."
Obeeda Yunus, One Dental, Rugby
ILM Level 5 Diploma in Management distance learner course

"I feel the programme has been worthwhile because it has helped me to better understand the dental practice management role. I solve problems more effectively and efficiently by getting down to their root causes. Also I am more analytical, reflective and conduct better planning and implementation procedures. I have improved my organisational, time management and stress management skills. The programme has helped me learn more about my work and myself. It has also helped me to understand and manage the practice staff a lot better especially when difficult situations have arisen."
Hina Mistry, R Dental Clinic, Bradford, Dr Ritesh Lad (Principal Dentist)
ILM Level 5 Diploma in Management distance learner course

"I can strongly recommend UMD Professional to anyone who wants to study management at any level in a dental setting. I found UMD Professional a team of top tutors and administrators, especially Fiona Stuart-Wilson who was totally dedicated to her students. She was always there when I requested my tutorial time and did her best to make the subjects clear and easy to understand so that I could deliver my assignment within the deadlines and at the quality that brought my awards. All workshops and subjects were very well organised and structured, explained and exemplified from our day to day life so that I easily appreciated the points and developed them further for my assignments. Thank you very much to the entire team of UMD Professional for the support they have shown, especially to my tutor Fiona Stuart-Wilson and my mentor Dr Martin Delahaye, without whom I could not have obtained my ILM Level 5 Diploma in Management with such success."
Alina Baldovinescu, Central Dental Care, Wembley, London
ILM Level 5 Diploma in Management course
City and Guilds Lion Award and Medal of Excellence winner
ILM Learner of the Year 2011

"The topics chosen and covered by the course have been very useful to my development as a manager. I have become more organised, more decisive, more experienced and more effective at managing myself and my staff since enrolling and completing the course. My tutor Mike Grace has been very good with his feedback. Responses to my modules were always very fast and clear. He provided good detail and wisdom on how to improve myself as a manager. I found Mike to be a very good and supportive tutor. I would like to take this opportunity to thank everybody at UMD Professional who has been involved from the start of my course to the finish. I appreciate the time spent marking my modules, guided learning activities, assignments and all other additional correspondence. I am very grateful for all of the help provided because that has allowed me to pass the course. I have become a better manager and for that I am very grateful."
Tom Weir, Green Lane Dental Care, New Eltham, London
ILM Level 5 Diploma in Management distance learner course

"I feel more confident and have a better understanding of management.  I feel I can achieve more than what I could before through organisation, and to be more professional and knowledgeable in certain areas of the practice where before I started the course I had a lack of confidence. I found my tutor to be very helpful and the feedback easy to understand. Very worthwhile: Glad I did it!"
Caroline Cannon, Seaside Dental Practice Ltd, Eastbourne, Sussex
ILM Level 5 Diploma in Management distance learner course

"The course was beneficial to improving my management skills and understanding. Since starting the course I have increased my confidence in managing the Practice and this has supported my recent CQC and Vocational Training Practice inspections. Roger was a supportive and understanding tutor and I found he was able to explain fully the requirements of each assignment clearly, give good feedback and return my phone calls and respond to emails promptly."
Penny Henry, Alverna House Dental Practice, St. Helens Merseyside
ILM Level 5 Diploma in Management distance learner course

"The programme has been very worthwhile. It has been a fantastic experience. It is by far one of the best courses that I have ever done."
Maria Spurr
ILM Level 5 Diploma in Management distance learner course

"Personally I feel a lot stronger in my role due to this course. The course workshops were great, the tutors were interesting and being with likeminded managers very helpful."
SV, Hampshire
ILM Level 5 Diploma in Leadership and Management workshop programme

"It has been very worthwhile. Not only do I now have the knowledge and skills to deal with all the areas of management, I am now aware that dealing with issues and the application of those skills can, and should, vary with the situation. It has drawn my attention to issues which I had previously failed to realise even existed – such as change management. I am very much more confident now in my ability to manage. I have found feedback from my tutor, Sue James very useful indeed. She responded promptly when I requested advice, and provided very considered and helpful replies to queries and module feedback. "
Janice Batchelor
ILM Level 5 Diploma in Management course

"I have enjoyed the course and it has developed my skills to become a good manager. My tutor Roger Lilley has been very helpful; he has been excellent and very thorough."
Lynda Roberts, My-Vet 24/7, Uxbridge, Middlesex
ILM Level 5 Diploma in Management course

"I learnt so much through this programme and it was very clear and well laid out. I have put everything into action which has helped the smooth running of the practice. It has made me think logically in every area. I found the notes very useful. They were short, simple, clear and straight to the point. I found the feedback from my tutor, Mike Grace, very useful as well. He gave me thorough feedback which made me think about what I had done and what I needed to improve on."
Georgina Mitchell, Southview Dental Centre, Edenbridge, Kent
ILM Level 5 Diploma in Management (Distance Learner) course

"Attending these workshops has made me more confident in the day to day running of a dental practice and dealing with other people. I have made changes to make the surgery run more efficiently, saving them money. I am thinking more clearly and am more productive than before. I just want to extend my appreciation to UMD Professional for the experience and for helping us practice managers to gain more knowledge on running an effective dental practice and especially giving us confidence to be a leader."
Joyz Hicban, Whitehouse Dental Practice, Brighton
ILM Level 5 Diploma in Management workshop course

"I am especially grateful to Roger, my tutor, and of course to the other workshop tutors. As a point of feedback, the workshops were excellent and an opportunity to meet and make friends which I feel has helped me personally to strive to achieve the end result."
Julie Chilvers, Practice Manager, Peppermint Dental Care, Wymondham, Norfolk
ILM Level 5 Diploma in Management workshop course

"I have found the workshops to be very worthwhile. I now have a much greater knowledge of Dental Practice Management. I have also been able to discuss problems within my own organisation with others attending the course and also with the tutors. This has led to a sharing of ideas for all of us which I have found invaluable and very supportive. I consider I have gained a great deal of confidence and knowledge from attending the workshops which can only be of benefit to me in my position as Practice Manager."
O.R.
ILM Level 5 Diploma in Management course

"Thank you very much for organising such as useful course. It was very helpful and I thoroughly enjoyed it."
M.D.
ILM Level 5 Diploma in Management distance learner course

"I am more organised and assertive, better at setting objectives. My perspective has changed - I analyse what is done and why and delegate more. Thanks for everything. This is not the end, only the beginning of gaining more skills to become a better manager."
S.B.
ILM Level 5 Diploma in Management course

"The workshops have been very informative not just from the front but also a lot of learning from one another. It has helped me to be clearer about my role and value as a manager. I would recommend the course to anyone prepared to work really hard as it is an intense year but really worthwhile."
A.W.
ILM Level 5 Diploma in Management course

"The ILM level 5 Diploma in management was a fantastic experience."
Amy D'Arcy Burt, Practice Plan Ltd
ILM Level 5 Diploma in Management course

"The modules have provided me with the knowledge to progress in my career into a more primary management role. The course has shown me 'good practice' and how to be an effective manager which will assist the practice in the future. I would recommend the distance learning course to others wishing to develop their management skills and knowledge."
Rebecca Green, Nantwich, Cheshire
ILM Level 5 Diploma in Management distance learning course

"The ILM Level 5 Diploma in Leadership and Management has definitely been a worthwhile programme for me to complete and will assist me greatly as a manager in the future."
A.N.
ILM Level 5 Diploma in Management distance learning course

"The workshops proved extremely worthwhile. I always left the workshops with practical knowledge and advice across a wide range of working practices and principles. The workshops allowed me to grow in confidence and implement much needed changes to the smooth running of our practice. The course has equipped me to think about my own attitude as a manager and how this impacts on staff, patients and visitors to the practice. I am able to engage in critical thinking to meet our practice goals and objectives."
Jo Sloan, Practice Manager, Old Amersham Dental Clinic, Buckinghamshire
ILM Level 5 Diploma in Management

ILM Level 3 Certificate in Leadership and Management courses

"I have really enjoyed the course and it has helped me throughout my role."
Kimberly Rossiter, Oradi Dental, Wellingborough, Northamptonshire
ILM Level 3 Certificate in Leadership and Management distance learning course

"I feel that I have learnt a lot throughout the course. I like the fact that with each module we relate it back to the practice I am working in so it all seems relevant. Having taken over the role of practice manager with little hand over from the previous manager I have been able pick up ideas on more efficient ways to complete tasks or how to deal with situations better. Communication, managing people and developing the team were all modules I found very useful, they made me try and see things from different perspectives. I found the managing resources module particularly useful as I had been passed down very little on this so was able to implement ideas gained from the course. The course documents and videos were very useful, I often refer back to them. My tutor was always really helpful and quick at getting back to me."
Emma Pinker, Moreton Road Dental Practice, Oxford
ILM Level 3 Certificate in Leadership and Management distance learning course

"I thoroughly enjoyed this course and would not hesitate to recommend it to others. Its flexibility was particularly useful and I hope to study with UMD Professional again in the future."
Heather Hagan, Affinity Dental Care, Lisburn
ILM Level 3 Certificate in Leadership and Management distance learning course

"I found all the modules insightful and useful to apply within my workplace. I am more aware of how to determine problems and how to work through them using different methods such as the SWOT analysis. A great insight into the business world and studying again!"
Annmarie Wilson, Blueberry Dental Surgery, Bracknell
ILM Level 3 Certificate in Leadership and Management distance learning course

"As I am new to management I found the modules really informative and could put the points learnt into practice quickly. I feel I have become more settled into my new job role and feel more comfortable working as a manager, it's less of an unknown subject now . I am learning to delegate more and try and empower others by assigning roles and responsibilities when appropriate. My tutor has been excellent throughout this year-long course and supported me in every possible way."
Nichola Butler, Pitsmoor Dental Health Centre, Sheffield
ILM Level 3 Certificate in First Line Management distance learning course

"I believe that I have learnt a lot from the course. The amount of work was reasonable for someone working full time (although I probably wouldn’t do again while also renovating my house!) and it's good for a management course to be related to the dental industry. The topic that I found to be most useful would have been module two and more specifically the parts on briefing and presentation skills. I think it would probably be because I had never completed any training on how to present to a large group of people which was something that I feared in the past and felt a little thrown into the deep end when I started working at the practice. I now actually enjoy staff meetings and training sessions. The main changes to my work have been through change management and ideas on how to go about the process. Also looking back at what I have done and how I can improve has been helpful and have been doing a lot more of it. I would have to say that without a doubt the most valuable part of the course would be the help from my tutor, Glenys, and the one-on-one tutorials."
Sam Noske, Halls Head Dental Centre, Western Australia
ILM Level 3 Certificate in First Line Management distance learning course

"I have found this course very useful and I believe it will help me succeed in the early stages of my management career. It provided a new insight to some areas I had not considered and gave me experience in other areas. Completing this course and gaining the Level 3 Certificate has aided me in obtaining a position as Practice Manager. The certificate itself is great for my CV and the content of this course has given me confidence in being successful in the role itself."
Lisa Freeman, Diamond House Dental Practice Ltd, Oxford
ILM Level 3 Certificate in First Line Management distance learning course

"I found this course very helpful in guiding me to pursue a career in practice management, and would recommend anyone who does not possess any knowledge of management to do this course. I found my tutor Julia Pearson very pleasant, helpful and supportive."
W.C.T., London
ILM Level 3 Certificate in First Line Management distance learner course

"The programme has improved my skills and made me think more about what I am doing and how I am doing them. It has made me think more about the bigger picture and given me new skills to use in the future. I am also a better leader and am driving the business forward more, helping my colleagues develop along the way."
K.S., Corby
ILM Level 3 Certificate in First Line Management distance learner course

"The programme has been very worthwhile, I feel I have gained confidence in my new responsibilities and am able to bring this into my workplace.
Other members of the team have commented on my confidence and how much it has developed my skills. A thoroughly enjoyable course, the hard-work paid off in the end."

Helen Birdsall
ILM Level 3 Certificate in First Line Management course

"I feel I've learnt a lot and the course has made me feel more confident within my role."
Melissa Griffin
ILM Level 3 Certificate in First Line Management course

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