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News Archive
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MARCH, 2020 DURING THESE DIFFICULT TIMES WE ARE MAKING SURE OUR COURSES ARE STILL OPERATING AND OPEN TO NEW APPLICANTS During these difficult times we are following Government advice but our courses are still operating for existing clients and open to new applicants. The tutor-supported distance learning courses are not affected and the workshop based courses are being delivered virtually via an online platform for the time being. If you have any questions or would like further information, please contact Fiona Stuart-Wilson on 020 8255 2070 or by email to fiona@umdprofessional.co.uk. JULY, 2019 MANAGEMENT QUALIFICATION COURSES FOR BARRISTERS' CLERKS START IN SEPTEMBER 2019 UMD Professional has opened enrolment for the next intake of two different management qualification courses for Barristers’ Clerks, the ILM level 3 Diploma in Leadership and Management and the ILM level 5 Diploma in Leadership and Management course. More information on the courses including testimonials from Barristers' Clerks is available here: For further information please contact Fiona Stuart-Wilson on 020 8255 2070 or by email to fiona@umdprofessional.co.uk. SEPTEMBER, 2018 UMD PROFESSIONAL LTD LAUNCHES A NEW SUITE OF ILM COACHING AND MENTORING QUALIFICATION COURSES JULY, 2017 ANTWERP DENTAL GROUP IS THE FIRST DENTAL BUSINESS TO BE AWARDED THE NATIONAL CUSTOMER SERVICE EXCELLENCE STANDARD The Customer Service Excellence Standard aims to make a tangible difference to service users by encouraging organisations to focus on their individual needs and preferences, and it tests in great depth those areas that research has indicated are a priority for customers. To achieve the Standard, the Antwerp Dental Group, which has seven practices across Cambridgeshire, Hertfordshire and Suffolk, had to demonstrate to an independent assessor their attention to delivery, timeliness, provision of information, professionalism, the culture of the organisation and staff attitude, as well as developing customer insight, understanding the patient’s experience and robust measurement of service satisfaction. Raj Wadhwani, Clinical Director of the Antwerp Dental Group, said “Our people work extremely hard to deliver good care and the Customer Service Excellence standard has proved a tremendous tool in driving improvements in the quality of our patient care. I am immensely proud of all of my team and the hard work that they have demonstrated not just in achieving the Standard but also the commitment that they show on a daily basis.’ Fiona Stuart-Wilson, dental business consultant with UMD Professional, said, “It was a great pleasure to work with the Antwerp Dental Group on their journey to achieving this important Standard and their achievement is a tribute not just to the Group’s high standards but also their obvious commitment to ongoing quality improvement. The links with CQC requirements and concepts are very strong and I hope many other practices will decide to work towards the Standard and gain similar benefits." AUGUST, 2016 NEW QUALIFICATION COURSE FOR DENTISTS AND MANAGERS IN LEADING WITH INTEGRITY The successful candidates, who attended workshops in London and Leeds before taking the qualification, are Susan Taggart of Wakefield Community Dental Service, Mid Yorkshire NHS Trust, Joanna Hobson of Primley Park Dentistry, Karina Hollmann-Adly of Goldsworth Road Dental Centre, Asha Ellis of Ellis Dental Practice and Joanne Nesbit of Springfield Road Dental Practice. Fiona Stuart-Wilson, Director of UMD Professional said: ‘With leadership issues to the fore in dentistry today, and with this subject very much on the agenda as part of regulation, we are delighted that this group has taken the lead in embarking on this course and achieving the qualification.’ FEBRUARY, 2016 NEW QUALIFICATION COURSE FOR DENTISTS AND MANAGERS IN LEADING WITH INTEGRITY This practical three-day course provides a foundation in leadership with particular focus on the importance of leadership styles, culture, values, and integrity, and the practical application of leadership skills within the dental context today. The course will be held over two days in London in March, and in Leeds in April; there is also a follow-up day which incorporates an assessment for the Certificate qualification. Fiona Stuart-Wilson of UMD Professional said: ‘This course is very relevant for dental practice managers and dentists at the moment, given the CQC’s increasing focus on the importance of leadership and the continuing spotlight on the ethical framework in which dentistry operates.’ For more information please contact UMD Professional on 020 8255 2070 or e-mail anniewalker@umdprofessional.co.uk.FEBRUARY, 2016 APRIL INTAKE ANNOUNCED FOR ILM MANAGEMENT QUALIFICATION COURSE FOR BARRISTERS’ CLERKS UMD Professional and Warner Consulting have announced an April intake for Clerks wishing to take advantage of the ILM Level 5 Diploma in Leadership and Management course for Barristers’ Clerks. The course, specially designed for Clerks and Practice Managers, is a two year programme held in London, involving monthly evening workshops and webinars to fit in with the demands of the working life of Clerks. In addition, Clerks and Practice Managers who complete the ILM level 5 Diploma can build on their qualification with further part-time study to achieve a degree. The course is open to all Senior Clerks and Practice Managers. IBC members benefit from a discount on the fees. Fees can be paid in instalments but there is a further discount for payment in full at the start of the course. The closing date for applications is 31 March 2016. More information on the course including the prospectus and testimonials from Clerks who previously attended the course can be found here. For further information about the course, please contact Peter Warner on 01844 201846 or Fiona Stuart-Wilson on 020 8255 2070 or 07974 750537 or email fiona@umdprofessional.co.uk. |
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