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Architectural Practices





Client care for architectural practices

This course is delivered at your practice and covers the value of client care strategies in developing satisfied clients, and creating a more productive and profitable business.

Who should attend
All members of staff involved directly with clients at all levels of the practice.

What they will learn
1. The benefits of a client care oriented practice, to both clients and staff.
2. How to communicate effectively with clients.

3. How to be more assertive in daily dealings with staff and clients.
4. Specific and practical methods of improving client care in your practice.

Course content
1. Where does client care start and end?
2. Communication skills in client care.
3. Dealing with difficult situations.
4. Client care tactics in different areas of the practice.
5. Client care and the marketing of the practice.

Fees vary according to the length of the workshop and are for up to 15 delegates:

Lunchtime or breakfast briefing (two hours) £300 plus VAT and travel costs.
Half day workshop £500 plus VAT and travel costs.
Full day workshop £1000 plus VAT and travel costs.

To book an in-house course or to discuss tailor-making a programme to your requirements, please call call Fiona Stuart-Wilson on 020 8255 2070 or contact her by email.

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Personal and team development training for architectural practices

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